By accessing and using the Sickfyx website or initiating a return/exchange request for any product, you agree to be bound by the terms outlined in this policy. If you do not agree with these terms, we advise you not to proceed with any purchase on www.sickfyx.com.
We may update this policy from time to time. Please review it regularly to ensure you’re aware of the latest terms that apply to your purchase.
We want you to feel great in your SickFyx gear. If something doesn’t fit right, we've got your back.
We offer returns within 7 days from the date of delivery. Once your request has been accepted, our team will notify you via your registered email, and a reverse pick-up will be scheduled within 24–48 hours.
● Reverse pick-up is subject to availability in your area pincode.
Please note: While delivery may be available to a particular pincode, reverse pickup may not be supported at the same location. In such cases, you will be required to ship the item to the SickFyx warehouse at your own cost.
We offer two pick-up attempts for return requests. If both attempts are unsuccessful, the responsibility to return the product shifts to the customer.
In such cases, customers must ship the item to the SickFyx warehouse at their own cost.
To ensure your return remains eligible:
● The product must be shipped within 48 hours of the second failed pickup attempt.
● You must email us at contact@sickfyx.com with:
● Your order number
● The tracking ID
● Brief return details
Failure to ship the item within the 48-hour window or provide tracking information may result in cancellation of your return eligibility.
We understand that sometimes the fit or style isn't quite right. That’s why at SickFyx, we’ve designed our exchange process to be simple, smooth, and fair for everyone.
You may request an exchange within 7 days from delivery if:
● The product does not fit (size issue)
● The product is damaged or defective
● The wrong product was received
● Accessories or parts are missing
Timeline: Exchanges will be completed within 12-15 working days from the date of pickup and QC approval.
If the requested size or item is not in stock, you can choose from:
● An exchange for a different product of equal value, OR
● A credit note equivalent to the invoice value for that particular product, redeemable online (valid for 30 Days).
● Please note that items purchased during promotional events, special discounts, clearance sales, or limited-time offers are final sale and are not eligible for return or exchange.
We encourage you to double-check sizing and product details before completing your purchase during these events.
We offer exchanges within 7 days from the date of delivery. Once your request has been accepted, our team will notify you via your registered email, and a reverse pick-up will be scheduled within 24–48 hours.
● Reverse pick-up is subject to availability in your area pincode.
Please note: While delivery may be available to a particular pincode, reverse pickup may not be supported at the same location. In such cases, you will be required to ship the item to the SickFyx warehouse at your own cost.
We offer two pick-up attempts for exchange requests. If both attempts are unsuccessful, the responsibility to return the product shifts to the customer.
In such cases, customers must ship the item to the SickFyx warehouse at their own cost.To ensure your exchange remains eligible:
● The product must be shipped within 48 hours of the second failed pickup attempt.
● You must email us at contact@sickfyx.com with:
● Your order number
● The tracking ID
● Reason for exchange details
Failure to ship the item within the 48-hour window or provide tracking information may result in cancellation of your exchange eligibility.
At SickFyx, we want you to feel confident in every purchase. If something doesn’t work out, we’re here to help—with clear, fair return terms for everyone.
● Items must be returned within 7 days of delivery
● Must be unworn, unwashed, and in original condition
● Tags and original packaging must be intact
● Return must be approved by our team before being sent back
● Items returned after 7 days
● Products showing wear, damage, or signs of use
● Items bought during sales, promotions, or final sale events
● Custom or made-to-order items (unless defective)
● To be eligible for a return, please share a video clearly showing the sealed package and the full unboxing process. This is mandatory to process any return claims.
● Shipping charges are non-refundable
● All refunds are issued as store credit (credit note valid for 30 days from date of issue) OR sent directly to your original payment method after a successful quality check.
● In case of a credit note, it will be shared via your registered email ID and will be valid for 30 days from the day of issue.
● Please note that items purchased during promotional events, special discounts, clearance sales, or limited-time offers are final sale and are not eligible for return or exchange.
We encourage you to double-check sizing and product details before completing your purchase during these events.
At SickFyx, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns and exchanges under the following conditions:
1. To be eligible for a return, please share a video clearly showing the sealed package and the full unboxing process. This is mandatory to process any return claims.
2. Product must be unused, unwashed, and undamaged
3. Tags, packaging, and accessories must be intact and unaltered
4. Product must be in resalable condition with:
○ No signs of wear, perfume, makeup stains, or damage
5. Products purchased as a set must be returned/exchanged as a complete set
6. Requests must be initiated against the original order ID and match our records.
7. Please note that items purchased during promotional events, special discounts, clearance sales, or limited-time offers are final sale and are not eligible for return or exchange.
We encourage you to double-check sizing and product details before completing your purchase during these events.
We reserve the right to reject any request that fails to meet these conditions.
At SickFyx, we understand that plans change—and we’re here to help. Our cancellation policy is designed to be fair, transparent, and easy for everyone.
● Orders can be canceled within 2 hours of purchase for a full refund—no questions asked.
● After 2 hours, your order may already be in processing or production, and we cannot guarantee cancellation.
To cancel an order:
1. Email us at contact@sickfyx.com as soon as possible.
2. Include your order number and "Cancellation Request" in the subject line.
3. If your order qualifies, we’ll confirm the cancellation and issue a full refund.
● Once your order has been processed or shipped, it cannot be canceled.
● You may still be eligible for a return (see our Return Policy for details), unless the order was placed during a final sale or promotional event.
● Cancellations for pre-orders or made-to-order items must be made within 24 hours of placing the order.
● After that, these items are not eligible for cancellation, as production begins promptly.
● In special cases, where cancellation is approved, a non-refundable credit note will be issued (valid for 30 days from date of issue).
We stand behind the quality of every SickFyx product. Your satisfaction matters to us—and we want you to shop with confidence.
● Manufacturing defects (e.g. stitching issues, print defects)
To keep our guarantee fair for both you and us, the following are not covered:
● Wear and tear from normal use
● Sizing issues (please refer to our size guide before purchasing)
● Damage due to improper washing or care
● Items purchased during clearance, promotional, or final sale events
If you believe your item qualifies under our guarantee:
1. Email us at contact@sickfyx.com within 7 days of delivery
2. Include your order number, a brief description of the issue, and clear photos of the product
We’ll review your claim and respond within 2–3 business days with a resolution—either a replacement, store credit, or in rare cases, a refund.
The following product categories are not eligible for returns or exchanges:
● Socks and accessories
● Freebies or promotional items
● Sale or discounted products
● Customized or personalized items
At SickFyx, we take pride in the quality of our products and packaging. But we know that sometimes, things can happen during shipping. If your item arrives damaged, we’ve got you covered—quickly and fairly.
If your item was damaged during delivery, please follow these steps:
1. Contact Us Within 24 hours of Delivery
Email contact@sickfyx.com with your order number and subject line: “Damaged Item - [Your Order Number]”
2. Attach Clear Photos and Unboxing Videos
Include photos showing:
○ The damaged packaging ( if any)
○ The damaged item(s)
○ The packaging it arrived in
○ The shipping label
3. Wait for Confirmation
Our team will review and respond within 3-4 business days to confirm next steps.
Once the damage is verified, we’ll offer one of the following:
● A replacement of the same item (subject to availability)
● A store credit equal to the item’s value ( valid for 30 days from issue date)
● In select cases, a refund
● Damage claims must be made within 24 hours of delivery. Claims after this window may not be eligible
● This policy applies to items damaged during shipping, not through wear, use, or handling after delivery and hence requires a clear unboxing video of the product.
If your package is visibly tampered with or damaged on arrival, please:
1. Take clear pictures and videos of the packaging and product
2. Contact our support team within 24 hours of delivery
This helps us escalate the issue with our courier partners and resolve it swiftly.
Once you’ve sent your item back to us, we make it easy to track the progress of your return or exchange. You will receive :-
1. Use Your Return Tracking Number
If you used your own shipping provider, use the tracking number provided by them to check delivery status.
2. If You Used Our Return Label
○ You’ll receive an email with a tracking link as soon as your return is scanned in.
○ You can also check the status by logging into your SickFyx account and visiting your Order History > Return Requests.
● Delivery to Us: 5-7 business days (depending on carrier)
● Inspection & Approval: 3-4 business days after delivery.
● Refund or Exchange Issued: Within 2-4 business days after inspection
We’ll send you email updates at each key stage, so you’re never left in the dark.
If it’s been more than 15 business days since your return was delivered and you haven’t heard from us, please reach out to:
contact@sickfyx.com
Include your order number and return tracking number (if available), and we’ll check it out right away.
For any queries or concerns, feel free to reach out:
Whatsapp: +91 9319388711
Email: contact@sickfyx.com
Monday to Saturday | 10:00 AM – 7:00 PM
We aim to respond to all queries within 24 hours.
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